ESSENTIAL READING FOR
CUSTOMER SUCCESS PROFESSIONALS
This list has been compiled from the recommendations of many well-respected Customer Success professionals on The Customer Success Forum. I've reproduced it here to make it more accessible and a little easier to read / browse.
I thoroughly recommend picking one book on this list to read each month. It's a great way to get inspiration and outside perspective on what you're doing in your own Customer Success team. Whether you're a seasoned professional or new to Customer Success, all these books have something valuable for you to enjoy.
Thanks to the many people who contributed to this definite guide. If you have a recommendation that's not on this list, please let me know and I'll be happy to take a look.